Frequently Asked Questions

You may also find answers in Help.

Still Have questions? Please Contact Us.

 
Accessing your account
1. How can I get a Password online?
2. My email address is outdated. How can I make it current when I don't know my Password?
3. What is the difference between a "My Hyatt" profile on hyatt.com & "My Profile" on goldpassport.com?
4. If I sign in on hyatt.com will I need to sign in on goldpassport.com separately?
5. Is my Internet browser compatible with the Hyatt Gold Passport web page?
6. I keep getting an error saying that my account number is invalid.
7. Why do I need to sign in again to book reservations when I clicked the option to "Remember Me?"
8. Why are all my future reservations not listed on my reservations list?
9. I can't get into my account. What am I doing wrong?

 
Hyatt Gold Passport Awards
1. Where do I find a list of hotels and how many points each hotel requires?
2. Why does the hotel I want to go to have rooms available, but I am being told that I can't redeem my Hyatt Gold Passport points?
3. Where does it show how many promotional free nights I have?
4. Where do I find how many stays I have completed during a promotion?
5. What are the current promotions?

 
General Hyatt Gold Passport Program
1. What if I need to make a reservation less than 7 days in advance?
2. How long is my current tier status valid?
3. How many points do I currently have on my account? What can I use them for?
4. Do my points expire?
5. To receive Hyatt Gold Passport points or miles for a stay, I must pay an "Eligible Rate." What is an Eligible Rate?
6. Why doesn't my statement show my most recent stay?
7. Can I get an upgrade when staying at a Hyatt for being a Hyatt Gold Passport member?
8. Is there a printable version of the Terms and Conditions?
9. Does Hyatt have a co-branded credit card?
10. What are Hyatt Gold Passport bonus points?
11. Where can I find Hyatt Gold Passport bonus point offers?
12. How can I make sure I received my Hyatt Gold Passport bonus points?
13. I did not receive my Hyatt Gold Passport bonus points, how can I get this added to my stay?
14. Can I transfer my American Express points into Hyatt Gold Passport points?
15. Can I transfer my travel partner miles into Hyatt Gold Passport points?
16. How long does it take for miles to appear on my travel partner account?
17. If I transfer my points to miles, what is the minimum points I can transfer?
18. How long does it take for Meeting Dividends to be reflected on my account?
19. How soon after I join Hyatt Gold Passport will I receive my membership materials?
20. How often will I receive my Hyatt Gold Passport account summary?
21. What are the membership levels of the Hyatt Gold Passport program?
22. How can I request credit for stays that are not reflected on my account?
23. What stays are eligible towards earning Platinum/Diamond status?

 
The Next Big Thing Promotion October 1, 2009 – January 31, 2010
1. How do I participate?
2. What are the qualifying dates of the promotion?
3. How does The Next Big Thing promotion work?
4. How many free night awards or bonus points I can earn?
5. What are the redemption dates for the free night awards?
6. Can I change my earning preference throughout the promotion?
7. Will my stay(s) count double towards tier status regardless if I choose to earn free nights or bonus points?
8. Which calendar year will my double stays towards tier status be applied to?
9. Will I receive Hyatt Gold Passport points for my stay in addition to the free night awards or bonus points?
10. Can I choose miles for my stay and still earn the free night awards or bonus points?
11. Are there any restrictions on form of payment in order to participate in The Next Big Thing promotion?
12. When will I receive my 3,000 bonus points?
13. Where can I see how many bonus points I have earned?
14. When will I receive my free night award information?
15. Where can I see how many free night award(s) I have earned?
16. When can I redeem my free night award(s)?
17. If I pay for more than one room, will I receive free night awards or bonus points for all rooms?
18. Additional questions?