| General Hyatt Gold Passport Program |
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| 1. |
What if I need to make a reservation less than 7 days in advance?
Please contact Hyatt Gold Passport Customer Service.
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| 2. |
How long is my current tier status valid?
Please sign in to the Account Details page to verify when your tier expiration date is. To requalify for tier status, the standard applicable stays or nights must be completed within each calendar year.
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| 3. |
How many points do I currently have on my account? What can I use them for?
Please sign in to the Account Detail page to view your point total. Points can be used for free nights at Hyatt Hotels
& Resorts, Hyatt Place, Hyatt Summerfield Suites, and Hyatt Vacation Club as well as for room upgrades at Hyatt hotels. For your convenience use our Awards
Calculator to assist you in tabulating how many points you need for your awards. Points can also be converted to miles or redeemed for free rentals with our car
partners, Avis®and Sixt-Rent-A-Car®.
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| 4. |
Do my points expire?
No, however, if an account is left inactive for more than 12 calendar months, the account may be deleted and all points in the account forfeited.
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| 5. |
To receive Hyatt Gold Passport points or miles for a stay, I must pay an "Eligible Rate." What is an Eligible Rate?
An Eligible Rate is any hotel published room rate worldwide except: Internet wholesale rates (including priceline.com, hotels.com, etc.), airline employee, travel agent/industry discount, inter-company or Hyatt employee discount, permanent contract/hotel contract room rates and tour packages.
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| 6. |
Why doesn't my statement show my most recent stay?
Paper statements are sent on a quarterly basis. Any stays after the statement period will not be reflected. Refer to the "statement period", in the upper right hand corner on the statement, to verify the specific dates reflected on that statement. To check for stays posted to your account after the statement period, view your Account Detail online or call 1-800-51 HYATT (or 1-402-592-643 outside the U.S. and Canada).
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| 7. |
Can I get an upgrade when staying at a Hyatt for being a Hyatt Gold Passport member?
Membership in the Hyatt Gold Passport program does not guarantee a room upgrade. We do offer awards that can be used to upgrade reservations that are booked on a full standard rate. Please see the Awards Chart for details. Diamond members receive an automatic upgrade, based on availability, to Regency®/Grand® Club rooms or Best room available, not including suites.
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| 8. |
Is there a printable version of the Terms and Conditions?
Yes. See Terms and Conditions.
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| 9. |
Does Hyatt have a co-branded credit card?
No.
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| 10. |
What are Hyatt Gold Passport bonus points?
These are a specified number of bonus points earned when staying at a participating Hyatt property in addition to normal points earned for eligible charges during a stay. In addition a predetermined number of bonus points can be awarded by our partners or for exclusive Hyatt and Gold Passport promotions.
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| 11. |
Where can I find Hyatt Gold Passport bonus point offers?
To find information about specific regional hotel offers from any of the over 250 Hyatt hotels and resorts worldwide, visit Hyatt Gold Passport Bonus Offers.
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| 12. |
How can I make sure I received my Hyatt Gold Passport bonus points?
To receive Hyatt Gold Passport bonus points, be sure to indicate the appropriate offer code when making a reservation and request the offer code during check-in. At the time of check-out your receipt will indicate your Hyatt Gold Passport account has been credited for your stay and bonus point offer. To verify that you have received the appropriate bonus points, sign in to your account and the bonus points will appear listed in your Account Details.
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| 13. |
I did not receive my Hyatt Gold Passport bonus points, how can I get this added to my stay?
If a stay is posted to your account, but it is missing requested bonus points, you may complete a Past Stay Credit Request and request "Bonus Only" credit. You may also contact Hyatt Gold Passport Customer Service at 1-800-228-3360 (inside the U.S. and Canada) or 1-402-593-8615 (outside the U.S. or Canada) to have the stay reviewed.
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| 14. |
Can I transfer my American Express points into Hyatt Gold Passport points?
No, however American Express does offer a program that allows you to purchase Hyatt Gift Certificates that are redeemable for free nights. You can also transfer points from Diners Club into Hyatt Gold Passport Points.
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| 15. |
Can I transfer my travel partner miles into Hyatt Gold Passport points?
No, we do not currently offer this option. However, you can convert Hyatt Gold Passport points to miles with many of our travel partners.
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| 16. |
How long does it take for miles to appear on my travel partner account?
Please allow 8-10 weeks for mileage activity to be posted to your travel partner membership account.
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| 17. |
If I transfer my points to miles, what is the minimum points I can transfer?
You can transfer 2.5 points to 1 mile starting with a minimum of 5,000 points, which converts to 2,000 miles. Convert 50,000 points and receive a 5,000-mile bonus for a total of 25,000 miles. Please refer to our Convert Points to Miles page for specific details on participating travel partners.
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| 18. |
How long does it take for Meeting Dividends to be reflected on my account?
Hyatt Meeting Dividends® bonus points or miles (or mileage equivalent) will be credited after the meeting and/or catered event has been held and paid for in accordance with the Sales or Catering Contract.
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| 19. |
How soon after I join Hyatt Gold Passport will I receive my membership materials?
A membership kit including your membership card and overview of the Hyatt Gold Passport program will arrive in the mail 2 to 3 weeks from enrollment if you reside within the U.S. or Canada, and 3-4 weeks from enrollment if you reside outside the U.S. or Canada.
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| 20. |
How often will I receive my Hyatt Gold Passport account summary?
E-Summaries are e-mailed every two months, starting in January, when you provide us with your email address and select to receive your account summary electronically on the Communications Preferences tab in the My Profile section. Otherwise, paper account statements are mailed to you every quarter if you have account activity in the statement period.
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| 21. |
What are the membership levels of the Hyatt Gold Passport program?
Hyatt Gold Passport offers three membership levels: Gold, Platinum and Diamond. To learn more about specific benefits and membership requirements of the Hyatt Gold Passport membership levels, please visit our Membership Levels page.
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| 22. |
How can I request credit for stays that are not reflected on my account?
Stays prior to enrollment in Hyatt Gold Passport are not eligible for credit. However, as a Hyatt Gold Passport member you may request credit for stays up to six months after check-out. Please allow 2-3 weeks from your check-out date for your stay to appear in your account. For stays within the U.S or Canada, simply complete and submit your request using our online Past Stay Credit form. For stays outside the U.S. and Canada, in order to expedite your request simply forward a copy of your hotel bill to Hyatt Gold Passport Customer Service via fax or mail. Please provide your Hyatt Gold Passport account number (and your preferred travel partner number if choosing miles for your stay).
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| 23. |
What stays are eligible towards earning Platinum/Diamond status?
Hyatt Gold Passport Platinum/Diamond membership will be given to Hyatt Gold Passport members who, in the course of one calendar year (January-December), meet the corresponding stay requirements and pay an Eligible Rate for each stay. For complete details please select one of the links below.
Platinum membership
Diamond membership
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