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Accessing your account

1.	How can I get a Password online?

2.	My email address is outdated. How can I make it current when I don't know my Password?

3.	What is the difference between a "My Hyatt" profile on hyatt.com & "My Profile" on goldpassport.com?

4.	If I sign in on hyatt.com will I need to sign in on goldpassport.com separately?

5.	Is my Internet browser compatible with the Hyatt Gold Passport web page?

6.	I keep getting an error saying that my account number is invalid.

7.	Why do I need to sign in again to book reservations when I clicked the option to "Remember Me?"

8.	Why are all my future reservations not listed on my reservations list?

9.	I can't get into my account. What am I doing wrong?

Hyatt Gold Passport Awards

1.	Where do I find a list of hotels and how many points each hotel requires?

2.	Why does the hotel I want to go to have rooms available, but I am being told that I can't redeem my Hyatt Gold Passport points?

3.	Where does it show how many promotional free nights I have?

4.	Where do I find how many stays I have completed during a promotion?

5.	What are the current promotions?

General Hyatt Gold Passport Program

1.	What if I need to make a reservation less than 7 days in advance?

2.	How long is my current tier status valid?

3.	How many points do I currently have on my account? What can I use them for?

4.	Do my points expire?

5.	To receive Hyatt Gold Passport points or miles for a stay, I must pay an "Eligible Rate." What is an Eligible Rate?

6.	Why doesn't my statement show my most recent stay?

7.	Can I get an upgrade when staying at a Hyatt for being a Hyatt Gold Passport member?

8.	Is there a printable version of the Terms and Conditions?

9.	Does Hyatt have a co-branded credit card?

10.	What are Hyatt Gold Passport bonus points?

11.	Where can I find Hyatt Gold Passport bonus point offers?

12.	How can I make sure I received my Hyatt Gold Passport bonus points?

13.	I did not receive my Hyatt Gold Passport bonus points, how can I get this added to my stay?

14.	Can I transfer my American Express points into Hyatt Gold Passport points?

15.	Can I transfer my travel partner miles into Hyatt Gold Passport points?

16.	How long does it take for miles to appear on my travel partner account?

17.	If I transfer my points to miles, what is the minimum points I can transfer?

18.	How long does it take for Meeting Dividends to be reflected on my account?

19.	How soon after I join Hyatt Gold Passport will I receive my membership materials?

20.	How often will I receive my Hyatt Gold Passport account summary?

21.	What are the membership levels of the Hyatt Gold Passport program?

22.	How can I request credit for stays that are not reflected on my account?

23.	What stays are eligible towards earning Platinum/Diamond status?

Hyatt Gold Passport Exclusives™

1.	What is Hyatt Gold Passport Exclusives™?

2.	How do I take part in the auction?

3.	When does the auction begin and end?

4.	How do I place a bid?

5.	What is the minimum bid?

6.	How do I see the current high bid?

7.	If I have the highest bid, when will the points be removed from my account?

8.	If I am not declared the winner, what happens to the points I have bid?

9.	What if there are two or more people with the same bid at the end of the auction?

10.	What if I place a bid and then redeem my Hyatt Gold Passport points for free nights before the auction ends?

11.	Someone outbid me. Can I place another bid?

12.	Can I win more than one auction at a time?

13.	How many points are in my account?

14.	What items are included in each auction lot?

15.	Can I purchase points for the auction?

16.	Can I combine points with another Hyatt Gold Passport member to bid on an auction?

17.	If I win, can I transfer the prize to someone else?

18.	How will you communicate to the winner of the auction?

19.	Who can participate in the auction?

20.	Will the auction prizes be subject to taxes?

Faster Free Nights™ September 1 – December 30, 2008

1.	How do I participate in the Faster Free Nights™ promotion?

2.	What are the qualifying dates of the promotion?

3.	How does the Faster Free Nights promotion work?

4.	Do I have to pay with my MasterCard® card to receive 2,000 bonus points?

5.	How can I become a MasterCard cardholder?

6.	How many bonus points can I earn?

7.	Are other forms of payment accepted in order to participate in Faster Free Nights?

8.	Will I receive Hyatt Gold Passport points or airline miles for my stay in addition to credit toward a Faster Free Nights Award(s) (1 free night)?

9.	If I pay for more than one room, will I receive credit toward a Faster Free Nights Award(s) for all rooms?

10.	What is the maximum award I can earn?

11.	When will I receive my Faster Free Nights Award(s) information?

12.	Where can I see how many Faster Free Nights Award(s) I have earned?

13.	When and where can I redeem my Faster Free Nights Award(s)?

14.	Can I use my Faster Free Nights Award(s) consecutively or in conjunction with paid nights or standard Gold Passport awards?

15.	Can I transfer my Faster Free Nights Award(s) to my family or friends?